Your property is a significant investment and the team at Hugh Reilly Real Estate understand the important role such an investment plays in securing your financial future. Our property managers appreciate the need to maximise return on your investment while ensuring the safety and security of your property.
We treat your property investment with as much care and dedication as we do our own. Our experienced and specialised agents attend to every aspect of managing your property, so you can relax, knowing our people are regularly monitoring returns and taking care of the day-to-day management of your property.
Josey Comerford, Partner and Senior Property Manager and her professional property management team
All prospective tenants are accompanied by our representative when viewing the property. No prospective tenant is allowed to inspect your property unsupervised. These inspections are conducted 6 days a week by our agency.
While your property is being marketed for letting you will receive regular feedback from your property manager. You will be informed of all applications as they are received and processed. During the tenancy, you will receive communication regarding lease renewals, routine inspections, maintenance, and any other issues.
A thorough midterm inspection is carried out on your property. A written report with images is sent to you, the lessor, after each inspection. A vacate inspection is carried out when the tenant vacates the property.
Repairs can be performed by selected tradespeople from our pool of competent, competitively priced maintenance providers. However, we can also engage your own choice of tradespersons. You can choose either to be contacted concerning maintenance or allow us to arrange repairs in line with your disbursement limit.
From the rental monies held in our trust account, we can pay accounts that occur on a regular basis, such as rates, insurance premiums, maintenance and repairs, all of which are detailed on the regular end of month statement.
Detailed statements are compiled at the end of each month and copies of all invoices are attached. An end-of-year financial statement is compiled and sent to the lessor for taxation purposes. Payments can either be made once or twice per month to your nominated bank account.
Regular rent reviews are carried out to coincide with the expiration of tenancy agreements. Lease renewals are organised prior to the expiry of current tenancy agreements.
The tenant must pay a bond equivalent to four weeks rent and this amount is lodged with the Residential Tenancies Authority. The tenant is also required to pay the initial two weeks rent when taking possession of the property.
A detailed entry condition report is completed by Hugh Reilly Real Estate prior to the tenant taking possession of the property. The tenant has three days to check the report. At the end of the tenancy, any unlisted damage is the tenant’s responsibility, excluding fair wear and tear. A copy of this report is forwarded to the owner.
After the vacate inspection is conducted, a report is forwarded to the tenant, who must then rectify any issues. Particular attention is paid to the cleanliness and condition of the property. A copy of the exit condition report is forwarded to you prior to the bond being released.
The rental arrears report is printed every business day, which enables us to ensure rents are up-to-date. After three days in arrears, the tenant is contacted. After seven days in arrears, a Notice to Remedy Breach is issued to the tenant, which specifies a time to resolve the situation. If the rent is not paid, then in consultation with the owner, a Notice to Leave is issued and the tenant is required to vacate the premises within the specified time.
Should the need arise at either the end or during the course of a tenancy, one of our experienced property managers will represent the lessor, prepare all necessary paperwork, and attend hearings of the Tribunal.
“In January 2004 my husband and I left Sydney for a weekend of scouring Mackay with the intention of finding a multi-unit dwelling to purchase as an investment property. We met with Hugh Reilly Real Estate and after looking at several properties we fell in love with a block of 6 units that needed a lot of TLC.
It was upon exchanging contracts in their office that I was introduced to Josey Comerford, who heads up the team that would manage our units. Josey’s professionalism and honest character immediately put us both at ease and was the beginning of a great friendship and someone who we could completely trust. I can speak to Josey about tenants, repairs, paint peeling, a quote for a new stove or just to chat about the Mackay property market in general.
During that time, Josey (now a Director), has kept Hugh Reilly Property Management running like a well oiled machine with her tireless energy, passion and honest character. We are both very indebted to her for keeping our property running smoothly whilst we are in Sydney.”
“We were fortunate enough to purchase an investment property through Hugh Reilly Real Estate in 1988 and they looked after the property management for us. We have never had a problem with renting so we’re always surprised when we hear friends talk about problems with their property managers. We just tell them they should give Hugh Reilly a go.
I think the biggest benefit with Hugh Reilly Real Estate is how Property Manager Josey Comerford communicates with her landlords. She always phones us back and follows things through. And when we told Josey we wanted to keep our rent lower to encourage long-term tenants, she respected our management strategy and worked with us toward our goal.
It’s such an important asset to be looking after. We wouldn’t have stuck with Hugh Reilly Real Estate for all these years if we didn’t think they were the best in the business.”
“Josey and her team at Hugh Reilly Real Estate have managed multiple properties for me over the last few years and I am about to entrust two more to her! I have found Josey and her team to be diligent and thorough and this comes after being disappointed with other local agents. I am always kept informed, maintenance is kept up to date and rent payments are closely monitored.
I can happily recommend Josey and her property management team at Hugh Reilly Real Estate. ”
Our mission is for Hugh Reilly Property Management to exceed the expectations of our clients and customers in professionalism, attitude and value, leaving them in no doubt that we are the best real estate business in Mackay.
Hugh Reilly Real Estate is a local business built upon a reputation of honesty and integrity. Over the decades, a lot of business has been conducted on a handshake. The cornerstone of our business is our reputation and everything depends on maintaining the high standards the people of Mackay have come to expect from Hugh Reilly Real Estate.
If you are dissatisfied with your current property managers, we invite you to try the best property management service in Mackay at no risk to you. There’s no risk to you because Huge Reilly offers a money-back guarantee (conditions apply).
Josey works hard for her clients and is always available for a no obligation assessment and discussion.
Give her a call today on
0418 185 749
Our business is still operating at full pace but we will be shutting our doors to the general public from midday on 30th March 2020 for public health reasons.
Tenants
Most of our operations can be accessed from our website, www.hughreilly.com.au, but if you need to pick up or drop off keys, ring the office and pre-arrange it. We can accept documents by email at to save you a trip.
Landlords
Please ring the office and we can help with any of your enquiries - (07) 4957 7373
Tradespeople
Please ring to pre-arrange the transfer of keys or documents – (07) 4957 7373
Our business is still operating at full pace but we will be shutting our doors to the general public from midday on 30th March 2020 for public health reasons.
Tenants
Most of our operations can be accessed from our website, www.hughreilly.com.au, but if you need to pick up or drop off keys, ring the office and pre-arrange it. We can accept documents by email at to save you a trip.
Landlords
Please ring the office and we can help with any of your enquiries - (07) 4957 7373
Tradespeople
Please ring to pre-arrange the transfer of keys or documents – (07) 4957 7373